FAQs
How do I register?
You can register by visiting the Log In section. All you need to do is click on create account and sign up with your email ID.
What are the benefits of registering?
By registering with us you receive updates about your order. Registered members also enjoy exclusive previews and updates by subscribing to our newsletter.
I forgot my password, how do I reset it?
Click on the ‘Forgot Password’ option available on the Log In page. A link to set a new password will be sent to your registered email id.
Is it mandatory to register to shop at www.misajewels.com?
You don’t have to register to shop at www.misajewels.com you can visit as a guest and make a purchase from our website.
Do I have to disclose my e-mail id and phone number for registration?
Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Our data will remain secure with us.
How do I care for the jewelry?
Gold does not tarnish with time so you can wear it everywhere. However, malleable properties of gold suggests that it is worn with care especially when you lock your earrings or tie your chains. Unnatural harsh force or pressure may damage the jewelry.
What materials are used in your jewelry?
We exclusively use solid 18ct gold and genuine, high-quality diamonds. Each piece that we have curated is crafted with precision and attention to detail.
How do you ensure the quality and authenticity of your diamonds and gold?
We are meticulous curators of jewelry, ensuring that only authentic, high-quality diamonds and solid 18ct gold are used. Our commitment is to deliver pieces that reflect enduring quality and craftsmanship. Additionally, our solid 18ct Gold jewelry comes with a hallmark and our diamond jewelry comes with a certificate of authenticity.
How do I determine my ring size?
To find your ring size, refer to our comprehensive ring sizing guide available on our website. If you need further assistance, feel free to contact our customer support.
What payment methods do you accept?
We accept secure online payments through major credit cards such as Visa, MasterCard, ApplePay, and PayPal. Kindly refer to our Payments & Delivery section.
What is your return policy?
Kindly refer to our Return/Refund & Exchange Policy.
How is delivery handled?
We deliver the jewelry directly to you without involvement of third-party logistics and courier services. Once your order is processed you will receive an email of confirmation and will be able to track your order.
Can I track my order?
Yes, you will be able to track your order once delivery is dispatched.